Refunds Policy

The Policy is based on Section 4B(7) of the Education Amendment (No 4) Act 1991.

  • To be eligible for a refund an application must be made in writing by the Parents, Legal Guardian or the Education Agent acting on behalf of the Student.
  • The Registration Fee of NZ$500.00 is not refundable in any circumstances.
  • If a student has paid full fees but then withdraws before arriving in New Zealand, the College will refund all tuition fees
  • If a student starts at Otumoetai College and decides to leave the College within one term or part thereof the College will retain the fees for one term minimum.
  • If a student decides to withdraw during the second half of the course no refund is payable. For example, in the case of a four term course, the second half of the course begins on the first day of the third term of that course. In exceptional circumstances a refund may be made.
  • Exceptional circumstances include returning home in the case of:
    • The Student's serious illness
    • Death or serious illness of a close member of the Student's family. In these circumstances the school will retain amounts to cover costs already incurred. The balance will be refunded. Medical evidence must be provided.
  • In all cases when a student leaves Otumoetai College for any reason the balance of their personal expenses account will be refunded to the parents once all expenses have been settled. A statement of expenditure will be provided.
  • All refunds will be remitted to either the parents of the student or to the Agent appointed by the student's parents and not directly to the students.
  • In determining any refund the Board of Trustees will take into account:
    • The special circumstances of the withdrawing student and
    • The cost to the school in providing tuition
    • Costs in employing staff and providing facilities
    • Payment of any Government levy
    • Payment of the Education Agent's commission
  • No refund will be made for a student who is requested or required to leave the school because of misbehaviour, poor attendance, non-compliance with school rules or regulations, or breach of New Zealand law.
  • Refunds may take up to 6 weeks to be processed.